Insights Data Updates Delayed

Incident Report for PFL.com

Resolved

This incident has been resolved.
Posted Jun 17, 2024 - 10:41 MDT

Update

The data sync has completed and we are seeing updated data in Insights. This issue is resolved.
Posted Jun 17, 2024 - 10:24 MDT

Monitoring

Microsoft has resolved their issue, PFL is working to reconnect and sync data from affected databases.
Posted Jun 17, 2024 - 08:52 MDT

Update

Overnight, Microsoft, was able to identify a roll back plan for the changes they made. PFL is working with Microsoft to identify when we will have our services repaired.
Posted Jun 14, 2024 - 08:55 MDT

Update

Microsoft has identified the issue on their side and are working on validating the fix prior to rolling it out.
Posted Jun 13, 2024 - 15:18 MDT

Identified

Insights uses an underlying Microsoft service that is currently failing. Microsoft is aware and working towards a solution. They have not provided an ETA for the fix. Until Microsoft's issue is resolved data in Insights will not update. Existing data will continue to be available.
Posted Jun 13, 2024 - 11:57 MDT
This incident affected: The App (Insights).